CareGuide Inc. (“CareGuide”) values our customers and we respect your privacy and your personal information, which is information about an identifiable individual (as defined by applicable privacy or data protection laws).
The Platform may contain links to third parties’ websites or apps. We are not responsible for the privacy practices or the content of those websites. The Platform may also contain links to terms and conditions and privacy policies of third party providers who provide tools or services on a website. Therefore, please read carefully any privacy policies on those links or websites before either agreeing to their terms or using those tools, services or websites.
Unless we explain otherwise in this Policy, the words and phrases used in this Policy have the same meaning as in the Terms of Service.
CareGuide is responsible for Personal Information under its control, including the transfer of Personal Information to a third party service provider for processing on CareGuide’s behalf.
By using the Messaging Platform available through the Platform, you agree that a copy of your messages and any voice calls made through the Messaging Platform will be recorded and stored for the purposes of safety and protecting our Users from misuse of CareGuide’s Services. The recorded messages will only be stored for a period of time that is necessary to fulfill its purpose. The collection of information from the Messaging Platform is done so in accordance with the terms in this Policy.
If you have registered for Payroll Services, certain sensitive information, including your Social Security Number, address and financial information including your bank account information is collected where it is necessary for the functioning of the Payroll Services, and will not be retained for longer than needed or upon termination of the Payroll Services. We call this personal information “Financial Information”.
For our Payroll Service, Personal Information being used for business purposes internally and by third-party partnerships, including our payroll provider may include real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security Number, driver’s license number, passport number or other similar identifiers, signature, telephone number, state identification card number, insurance policy number, employment, employment history, bank account number, credit card number, debit card number or any other financial information, medical information or health insurance information.
We use the Personal Information we collect about you in order to provide you with the Services offered by CareGuide and you agree that we may use your Personal Information for the following purposes:
Personal Information will be collected, processed, stored and used by CareGuide and may be passed to and processed by other companies under the instruction of CareGuide. Your Personal Information may be processed and/or stored outside of the United States. While CareGuide takes measures to protect your Personal Information, when it is stored and/or processed in other jurisdictions the laws of other countries may not provide the degree of protection for Personal Information that is available in the United States. If your Personal Information is transferred outside of the United States, it may be available to the foreign government of the country in which the information or entity controlling it is situated under a lawful order made in that country and used for purposes other than those described herein. By providing us with your information, you are allowing your Personal Information to be transferred outside of the United States.
CareGuide may use Google Analytics to gather statistics on web traffic, Platform usage and information on User behavior. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine Application use, to prepare reports on an Application’s activities and share them with other Google services. CareGuide may also use an advertising retargeting company, that enables CareGuide to present you with retargeting advertising on other websites based on your previous interaction with the Website. In addition, CareGuide and its Website allows for User interaction with social media networks and other external platforms directly from the Website. The interaction and information obtained is subject to the terms and conditions and privacy policies of Google, Adroll, and the social media and third-party platforms, respectively.
In accordance with this Policy, we may share your Personal Information, including Financial Information, with our service providers, and with third parties involved in providing Payroll Services to you. We may also share information with our financial, insurance, legal, accounting or other advisors that provide professional services to us.
We will not disclose, share, sell or rent your Personal Information in personally identifiable form with any third party, except if, and to the extent necessary, in our good faith judgment, doing so is required to: complete the Services offered by CareGuide, comply with laws or regulations, respond to a valid subpoena, order, or government request; establish or exercise the Company’s legal rights or defend against legal claims; investigate, detect, suppress, prevent or take action regarding illegal or prohibited activities, suspected fraud, situations involving potential threats to the reputation or physical safety of any person; or as otherwise required by law.
We may remove personal identifiers from your information and maintain and use it in anonymous form that may later be combined with other information to generate aggregated information. Such anonymous and aggregated information may be sold, traded, rented, or shared.
We will retain your personal information only for a time and to the extent necessary for the purposes for which it was collected as described in this Policy and for reasonable backup, archival, audit, or other similar purposes.
For our Matching Service with third-party companies include cookies, beacons, pixel tags, mobile ad identifiers or similar technology; customer number, unique pseudonym or user alias; telephone numbers, or other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer or device.
At any time you can contact us to: stop receiving e-mails from us; review the personal information held by CareGuide in connection with your account; withdraw your consent for our use and disclosure of your information; request a list of third parties to which CareGuide may have provided your personal information; close your account; and amend your personal information, where possible, by logging into your User Account and going to Settings.
If you contact us to do any of the things listed above, we may require you to provide sufficient information to allow us to identify you and tell you about the existence, use and disclosure of your Personal Information and this Personal Information will only be used for this purpose. If you contact us about your Personal Information, we will respond to your request within a reasonable time and at no cost to you.
We aim to provide you with a safe experience. We have in place certain physical, electronic, technological, and organizational safeguards to appropriately protect the security and privacy of your personal information against loss, theft, and unauthorized access, disclosure, copying use or modification. Please note, however, that while we try to create a secure and reliable Platform for users, the confidentiality of any communication or material transmitted to or from the Platform or via e-mail cannot be guaranteed.
We limit access to your personal information within CareGuide to individuals on a need-to-know basis.
The Platform is not intended for use by children under the age of 18 without the consent of their parent or legal guardian. CareGuide does not knowingly collect or use any personal information from any children under the age of 13. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonable efforts to delete such personal information from our database.
Any California consumers have the right to access information by submitting a Verifiable Consumer Request for disclosure of information collected and shared, or a Personal Information that the Business has collected about them at [email protected] or at +1 855-874-8837 with the action being completed within 45 days from submitted date.