Guarantee Policy

If you hire a nanny who was not recommended to you by the Agent (an "External Candidate"), Nanny Lane will refund the difference between the fee you paid for the Agency Plan and the corresponding fee for the Essential Plan.

To be eligible for a refund, you must provide acceptable proof that you hired an External Candidate. Acceptable proof may include a signed employment agreement, a pay stub, or other documentation satisfactory to Nanny Lane in its sole discretion.

The maximum refund available under this guarantee is the difference between the Agency Plan monthly fee and the Essential Plan monthly fee, for up to six (6) months.