Nanny Lane Background Checks FAQ

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Overview

What our background checks offer

Requesting a background check

Paying for a background check

Waiting on the nanny

Other questions

What our background checks offer

Are background checks offered in all states?

Yes, we offer background checks for all states!

What’s included in our background check?

We perform an SSN trace and search the Global watchlist, National and Statewide criminal databases, and the sex offender databases. We screen for felony and misdemeanor convictions in vehicles and traffic, statutory, drugs, statutory, criminal intent, security, fraud and detection, theft and property, sexual, violence, and homicide. Once you request a background check, you'll get a more detailed breakdown.

How long does it take to get results?

Most background check results arrive the same day that the nanny provides their information.

How will I be updated on the status of the background check?

We’ll email you once the nanny accepts the background check, provides their information, and as it is processed.

Requesting a background check

How do I request a background check on a nanny from Nanny Lane?

You can request a background check by going to the nanny’s profile you’re interested in and sending them a message letting them know you’d like to run a background check. After sending them a message, you should see a button “Run Background Check” at the top of their profile. 

How do I request a background check on a nanny that’s not Nanny Lane?

You can request a background check by going to our Background Check page and clicking “Run Background Check.” If you don’t already have a Nanny Lane account, we’ll ask you to provide some information. If you do, please log into your account. Then, we’ll ask you for some information about the nanny you’d like to run a request. 

Paying for a background check

What are the different ways I can run a background check?

We offer background checks in two ways: 1) background checks for $25 each, or 2) joining our PLUS membership and getting access to up to five background checks, nanny contracts, and our payroll service for $55/mo.

What happens if the nanny doesn’t complete the background check?

If you pay for a background check individually, we issue a temporary hold for $25 on your credit card, which will only become a charge once the background check is complete. This means that if the nanny doesn't complete the background check, the hold on your card will go away in a few days and there will be no charge on your card.

Waiting on the nanny

What happens after I request a background check?

After you request a background check, the nanny needs to accept your request. Then, they must provide their information to our background check partner. Once they’ve provided their information, the background check process can begin. We encourage you to reach out to the nanny to let them know that they have been emailed instructions on how to proceed.

What if the nanny doesn’t fill in their info?

You’ll only be charged once the background check is completed. If you’re a PLUS member, background checks are unlimited.

What happens if I haven’t heard from the nanny after I requested the background check?

After you request a background check, the request must be accepted by the nanny. The nanny can accept the request online or by email. To accept online, the nanny can go to your conversation and click “Accept” in the message that notified them of the request. They can also accept the request by email. They’ll have an email with the subject line “Action Required: Background Check Request from...” Then, the nanny must provide their information to our background check partner. We encourage you to reach out to the nanny to let them know that they have instructions in their email on how to proceed.

What happens if I don’t have results and the nanny has provided their information?

Although most background checks take under a day to complete, they may take longer due to reasons outside of our control, such as if there are court delays or if our background check partner has to follow legal requirements that take longer. You also have the option of contacting the nanny directly for information on the background check status.

Rest assured that you will be notified by email when the background check has finished. 

What do I do if the nanny gets notified to contact Checkr support?

Our partner company, Checkr, processes our background checks. Sometimes, they need to verify information with the nanny.

The nanny can start by submitting a ticket here. This form allows them to collect all of the information necessary for their team to be of assistance. They also offer a dedicated candidate help center where the nanny can find lots of informative articles about the background checks process and how to engage with our tools. If the nanny still needs help, they call them at (844) 824-3257. They're available Monday to Thursday from 8 a.m. – 5 p.m. Pacific Time, and Friday from 8 a.m. – 4 p.m. Pacific Time.

Other questions

Do you provide background checks on minors?

Unfortunately, our background check provider does not offer background checks on minors for a few reasons. Minors are generally not able to legally provide consent. Even with parental/guardian consent, it is not advised. The majority of criminal records for minors are sealed, making them unattainable. Minors generally are unable to obtain credit until age 18, making credit and address history unlikely to exist.

Is a Social Security Number required to run a background check?

Yes, our background check partner requires that the nanny has a social security number.

How do I get access to the report?

We’ll send you an email with the results of the background check. For security reasons, we only send the detailed background check report to nannies. If you are looking for the details of the background check results, please get in touch with the nanny directly.

Run a background check


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